I’ve decided to kick things off here with a story I wrote some time ago about my encounter with Time Warner’s technical support. Enjoy!!!
(This story was originally posted 11/11/2005 on my web site).

“So I have a great story for all of you. I think you will like it especially if you hate Time Warner and Road Runner. So I’ve lived here for 2+ months. From day one the cable internet didn’t work right. It would drop out every 48 hours. This started to increase to the point that it would drop out up to 3 times a day. They only way to fix it was unplug the adapter, wait a minute or two, then plug it back in and wait for it to re-connect. I called Time Warner and they ASSURED me that it was a signal problem and came out and put a booster on the line. HA! This did nothing. I called them about 3 weeks later and they sent another guy out. This time he ASSURED me that replacing a splitter would correct the problem, it didn’t. I called again last night to set up yet a third appointment. They need to replace the cable adapter and just refuse to do so. In the mean time, I’m not paying for service at all. They won’t replace the cable adapter since the cost something like $265 but I bet they’ve already spent the much sending guys out and crediting my bill. This is insane. Nobody there has even half a brain. The refuse to even acknowledge that I may possible even know what I’m talking about and would rather keep sending guys out to do nothing. I would be more amused by this if it weren’t for that fact that everyone at Time Warner IS A COMPLETE IDIOT! They keep coming up with BS fixes to avoid the real problem, the incompatibilities with our current cable adapter and their system”